CARRIERS and METHODS

Orders placed with Aircooled.Net are shipped via one of the following carriers:

• United Parcel Service (UPS)
• United States Postal Service (USPS)
• Greyhound Freight
• Motor Freight (freight by truck - carrier may vary)

For a detailed summary of shipping methods that we co-offer through these carriers, .

COST of SHIPPING

It is Aircooled.Net's policy to pass along to customers shipping charges that approximate the ACTUAL costs associated with shipping, insurance, packaging materials and handling for their specific packages.

We are working to eventually build a complex online Shipping Calculation Module that takes into account size, weight, and shipping destination at the time of order, that will closely and fairly approximate actual shipping costs. However, until such time as that ideal system is operational, rather than impose an unfair system of shipping charges based on dollar value of order, we have opted to calculate and shipping costs according to actual package weights and dimensions at the time of shipment. This means that you will NOT know how much you will be charged for shipping until you receive your invoice. We realize and appreciate that this means our customers are TRUSTING us to be fair and honest. We will NOT betray this trust.

Understandably, some customers are wary to submit an order without a final total that includes shipping because they have been overcharged for shipping by internet or mail-order companies in the past. You have our word that Aircooled.Net DOES NOT engage in the unscrupulous practice of overcharging for shipping (or "ship gouging" as it is sometimes called). We have ALWAYS and will continue to provide proof and explanation of cost to any customer who ever questions their shipping charges. We encourage our customers to verify that the shipping amount charged for their package was calculated according to our stated shipping charge procedures by utilizing the publically available online ship cost calculators provided by the carriers we work with. (Simply weigh and measure your package when it arrives, then plug the details into the carrier's ship cost calculator - don't forget to input the value of the package for the additional cost of insurance!) And if you have any questions regarding the amount you are charged for shipping/handling, send us an email and we will explain ourselves to you - if we have made a mistake on the shipping amount (which has only happened twice in 5 years), you will get a prompt refund from us.

ESTIMATED TIME TO DELIVERY

Order turnaround time at our warehouse varies according to products purchased. For more details on Order Fulfillment, acquaint yourself with our Order Terms and Conditions, . Especially if you are in a hurry to receive your order, factor in the potential for up to 2 weeks for warehouse fulfillment of your order, PLUS the delivery time estimated by the carrier for the shipping method that you selected.

SPECIAL HANDLING REQUESTS
We will do our best to honor special handling requests if you make them in
the SPECIAL INSTRUCTIONS area during order checkout. If you forget to submit a Special Handling request at the time you place your order, be advised that any requests made by email AFTER an order has been placed may not be matched up
with your order in time to comply. Here are the "Special Handling Requests"
you may submit with your order if you do NOT want us to default to our above
stated order processing policies:

"If my order cannot be shipped complete (all items) within 2-3 weeks (or by a certain date), please cancel my entire order."

"I am in a rush. Please immediately ship ONLY what have in stock currently (do not hold my order for the acquisition period), ship it in as few
packages as possible, and cancel any backordered items."

"Please ship as much of my order as you can acquire within 2 or 3 weeks,
ship it in as few packages as possible, and cancel any backordered items."

Below is a list of things that have the potential to delay your order's warehouse fulfillment time:

• if your order fails the credit card payment verification process
• if your credit card is declined or credit card number submitted is invalid
• if you pay by check/money order (we do not ship until your payment clears)
• if you submit change order requests
• if your order contains discrepancies (i.e. if you order one part for a Bus, and another part for a Beetle, but you don't state in your Special Instructions that you are ordering for two different vehicles)
• if an item on your order is custom-made or a special order item
• if any of the items you order are out of stock (backordered) at the time you place your order
• if you submit an incorrect delivery address
• if you submit an order on a holidays / weekends (we are not open Saturdays)

Once shipped, all orders are subject to the delivery times, terms and conditions of the shipping carrier used. Carrier speed and reliability is independent of and outside of Aircooled.Net's control.

SHIPPING COST OF BACKORDERS

We realize that it is disappointing for our customers (and for us too!) when certain items go onto our backorder and/or temporarily unavailable list, but the nature of the aircooled vw aftermarket and OEM parts business is that these items sometimes do suddenly become available again even after supply has been limited. Since we cannot offer any guarantee of in-stock status at the time that you order, you are responsible for the cost of shipping of any backorder shipments. As always, we will only charge the ACTUAL costs associated with shipping, insurance, packaging materials and handling (or in case of underweight shipments we charge our posted minimum shipping charge). As a general rule of thumb, however, if your order is split into MORE than 3 backorder shipments, we will often absorb the cost of any subsequent backorder shipments after the first 2 or 3.

SHIPPING SAFETY

Aircooled.Net adheres to stringent packaging standards, and sends all packages fully insured in order to protect your shipment. In our 5 years in business, we can boast an extraordinarily LOW incidence of damaged package claims. Package loss, on the other hand, is entirely a function of your shipping carrier. We have an excellent track record for packages arriving, but in the event an insurance claim is denied, we will not be held liable. UPS and FedEx are MUCH faster (and have less red tape) when processing lost package claims than is the US Postal Service. So if speed of both delivery and claim processing is a priority for you, it may be worth the extra cost up front.

In the case of lost and damaged shipments, carrier reimbursement application procedures ALWAYS require customer cooperation, and patience. Some claims (mainly with the US Postal Service) have been known to take 4-6 months to trace and complete.

SHIPPING QUOTE REQUESTS

Sorry, but with the exception of orders being paid by Check, Money Order or Bank Wire Transfer, we do NOT provide shipping quotes.

Our refusal to provide provide shipping estimates is based on a lot of experience, and the reason is as follows: In order for our warehouse to give a "shipping quote" that can be relied upon, the order has to be pulled, packaged and weighed. We are still a relatively small company and since manpower is limited, this ship quote procedure takes valuable time away from the expediting of already submitted orders, causing delays for the committed and eager customers who have placed their trust in us. Add to that that it has overwhelmingly been our unfortunate experience that after we go to the lengths necessary to provide an accurate shipping quote for people who are thinking about ordering, 9 out of 10 times, the order does not occur. Unfortunately, the "tire-kickers" of the world have spoiled it for those of you who truly intend to proceed with an order. But the bottom line is - shipping costs what they cost! We do not engage in the practice of "shipping inflation". If you want the products, then the shipping is just a necessary evil to get them to you. Since you already have our promise not to overcharge you on shipping, you can obtain a reasonably close estimate by visiting your carrier of choice's website and using the publically posted ship cost estimator software posted there. Our "Ship From" Zip/Postal Code is 84107. These websites are excellent tools, and we recommend that you use them if you are concerned or wondering what kind of shipping rates (ie. oversize, insurance cost, speed of delivery) will apply to your order.

Calculator

Calculator

INTERNATIONAL SHIPMENTS

Shipping to international destinations is complicated, which is why many US companies do not ship internationally at all! We value our international customers and are committed to working with them to enable their orders. However, BE ADVISED: International package processing at our warehouse can take anywhere from 1 - 4 weeks BEFORE IT SHIPS due to a variety of potential delays (below):

Credit Card Verification - There is a high incidence of fraudulent orders submitted by International customers, so it is our standard policy to verify EVERY credit card before processing an order. With language and time differences, it is often several days, and sometimes up to a week before we successfully contact a foreign credit card issuing bank and are able to verify the name and billing address information for a card.

Credit Card Declined - Perhaps it is because your credit card company flags us as an "out of country" charge, but we seem to have a much higher incidence of declined credit cards with International Orders, and of course, time is taken up between notifying you, and you contacting your bank to resolve the issue, then you getting back to us...etc.

Package size & weight restrictions - International orders sometimes have to be repackaged and/or split into numerous packages in order to meet often strict and limiting packaging requirements. Sometimes we even have to disassemble or cut certain products in order that they can be shipped to a foreign country in pieces!

Package insurance limits - certain countries have inadequate, or no reciprocal insurance agreements with the US Postal Service, and so we cannot send parcels via USPS with insurance. If you select USPS as your shipping method, and they do not offer insurance to your country, this will delay your shipment while we recalculate shipping cost via UPS or FedEX, and then contact you for your approval of the change.

Customs Paperwork - in many cases has to be filled out by hand, multiple copies; and the paperwork requirements can differ from country to country.

If your shipment does not arrive within the cumulative time estimated for warehouse order fulfillment and carrier delivery, you can email and request your order shipment date and/or tracking information. (Please be advised that package tracking is not available on most US Postal Service shipping methods).

Within 48 hours of sending your request, you will receive an email that contains your shipping method/carrier, tracking number (if applicable), and date that your package(s) shipped.

If tracking is available for your shipping method, you can get delivery status information by visiting the appropriate carrier link below.

Tracking

Tracking